Other programs, such as Mozilla Thunderbird , handle this better. By default, Outlook will only show the Inbox folder. Likewise, Outlook will not store drafts and sent mail in the server Drafts and Sent folders. This is a limitation of Outlook and You will be able to use Outlook to view items placed in these folders by Webmail, though. Note that Outlook is not generally considered a good program for viewing IMAP mail — it has many design quirks that people find annoying.
As an add on question, is there a way to remove the pst file completely? There's no reason for the file to be there and in earlier versions of Outlook the file wasn't automatically created. I tried to remove the file from the local folders path but it reappeared when I restarted Outlook. With these two requirements, you will not be able to remove the PST file from that account. A feature? Doesn't this defeat the whole purpose of IMAP? The PST is a local file so it can't be viewed by these employees when they are logged in to webmail at home.
Microsoft is not as interested as it might like us to think in actually following existing standards, and they support IMAP with Outlook almost as an afterthought. To be fair, Eudora, one of the first popular clients to introduce IMAP capability, doesn't support server-based Sent mailboxes, even now after a number of major revisions. They are more interested in adding features like emoticons, apparently. I guess you need to go Open Source if you really want to maintain your "standards".
I just have a hard time believing that Outlook doesn't have a preference to map outgoing emails to the IMAP sent items folder. It must be something I'm missing but I've gone through every preference I can find. It can be done, although it's not the most clear path to accomplish it. We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, learning, and sharing knowledge. You're trying to visit a URL that doesn't currently exist on the web.
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