You have the following options: Text: This allows the user to enter any information they want to, constrained to one line. Number: This allows the user to enter numbers only. Currency: When users enter a value, it will be listed in currency form. So if you want to be able to enter prices, use this type. Date: Choosing this option will cause a calendar to pop up when the text field is selected when using the attribute. The user will then select a date on the calendar. List: This option allows you to create a drop-down menu with your pre-defined selections.
The first item in the list will be displayed by default, so you might want to leave it blank by putting a space then a comma at the beginning , first choice, ….
Text Field: This will allow users to enter text, but it will be a multi-line field, rather that the 1-line box that Text gives. Applies to Choose where the attribute will be listed. Device: An attribute of this type will apply to all assets and be listed in the device info of the inventory.
Ticket: An attribute of this type will apply to all tickets. You can choose to have it visible to your users in the user portal. People: An attribute of this type will apply to individual profiles in your people inventory. Purchase: An attribute of this type will apply to the details of a purchase. Can I make custom attributes required for end-users when creating tickets? Now you can enter the url, or search for the Portal Tweaks app from here.
Monitors and alerts You can use monitors within Spiceworks to be alerted when certain thresholds have been reached with tickets. This does not take admin updates into account. Scroll down to the Email Delivery Method section. Choose the proper selection to dictate how you want to receive alert emails. The process of your alerts being relayed through our servers is basically the same as sending email through your ISP. Check the above sections.
Community profile subscriptions : the Spiceworks App Notifications setting needs to be set to Yes. Can I have certain types of alert notifications go to specific admins? You could create an alerts email address, set it up as an admin and have alerts only go to this address, then set up rules on your own email server to forward to specific people based on the content of the email.
Check out the email setup doc for more details on how to configure email. Then, navigate to the settings page by clicking the Settings link on the top-right corner of the Help Desk. Enter their name, email address and hourly rate if you need to keep track of ticket costs. Organizations: Organizations are your way to manage multiple clients or sites.
You can set up as many organizations as you need and each one will have its own email address, attributes, user portal, categories, etc. There are 2 ways to receive tickets from end users, and 1 way for you to log tickets yourself. End-users can be self-sufficient, right? I know… Sigh. Click that. Now just fill out the fields on that form and click Save. Now your ticket is listed in the ticket table.
Pretty easy, even though it is mildly inconvenient for you to do this yourself. This will be one of the two ways that you want to receive tickets. Check out the customizing and working the Spiceworks Help Desk doc for more tips and tricks. You can help prevent spam tickets by using the incoming email whitelist setting.
Just navigate to Settings , choose the organization you want to create the whitelist for and then click Edit next to Email Settings.
Now just enter the domains you want to be able to submit tickets. Emails sent from any other domain will be rejected.
This is another convenient method for your end users to submit tickets. Your users can also use the user portal to view their tickets open and closed and get details like who is working on it, due date, activity, and more. You can edit the text displayed in your user portal from the Settings page. Just choose the organization and then you can click the fields in the user portal section to edit them.
Category: Here you have 2 options. You can choose whether you want to include the category field for your end-users to be able to attempt to categorize their tickets themselves. You can also choose to make this selection mandatory in order to submit a ticket. Portal Authentication: There are three methods you can configure for access to the User Portal.
Authenticated users are able to create new tickets, and view and search their ticket history. Guest users are only able to submit new tickets. Guest User Allowed : Your end-users enter their email address together with a ticket summary and description. All tickets are created by Portal Guest and your end user will not receive a confirmation email that their ticket was created. You can read more about automatic updates here. Its easy to do so - simply re-run the sudo tron-ctl configure command and your HDS installation will cycle secrets for you.
You can set up ticket monitors to let you know when tickets have been unassigned for too long, past due, approaching their due date, or a number of other triggers.
You can restrict access to the user portal by requiring your users to log in to Active Directory to access it. No worries. I got Spiceworks to accept my settings and i received the test message. I can also send an email to my help email address. However any replies coming from Spiceworks never arrive in the users mailbox. Hi bvodicka, if these steps aren't working for you we can definitely help! We had to make a change to outgoing first.
The go back in and make a change to incoming. If we tried to change both it would error out. Also now tickets are being created from emails to our helpdesk account but once processed the email vanishes. No longer being saved in deleted items. It seems IMAP permanently deletes the messages.
Anyone able to configure Spiceworks to use OWA credentials? That's how mine is set up. Well, items remained in my Deleted Items folder with Exchange onPrem setup. I thought changing to IMAP would just mark them for deletion.. Why cant they just stay in Deleted Items? Home Collaboration Email How-tos. Setup Email Settings in Spiceworks: settings for Office Email Microsoft Office B Spiceworks on January 14, pm. B Spiceworks This person is a verified professional. Verify your account to enable IT peers to see that you are a professional.
Last Updated: Sep 13, 2 Minute Read. Reply Facebook Twitter Reddit LinkedIn. Ben Brookshire This person is a verified professional. Main Areas of Contribution:.
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